FAQ

I have created an account and cannot log in, what can I do?

- Please just log in each time you wish to place an order as a guest.

I am receiving an error when confirming my order, what am I doing wrong?

- Make sure you've selected click and collect for your shipping option, as no items can be processed otherwise. Alternatively, send us an email on shsbsharksclothing@gmail.com so we can assist further.

Can the items be shipped to me?

- Unfortunately, we cannot ship items to you. All items must be collected from Queenborough Oval during our collection times or at an agreed time with our Clothing Manager - Trudi Steedman.  Keep an eye out on your email or our Sharks social media to know when clothing is ready to collect. 

You can contact Trudi on 0412 433 016 or shsbsharksclothing@gmail.com

How do I know what player numbers are available?

- If you have a current player number please use that.  New players will be allocated a playing number.

When can I expect my items to be ready?

- Please be aware that as the club tends not to carry surplus stock on all items, there is a chance part of your order may be placed on hold until the next major order is processed. Once an order is processed it can take roughly 8-10 weeks before arrival!  When you order arrives we will let you know via email or social media.